Privacy Policy – Pristine Bathrooms

Last Updated: January 2025

Our Commitment to Data Protection

At Pristine Bathrooms, we understand the importance of protecting your personal information while delivering exceptional bathroom renovation services across the UK. This privacy policy outlines our commitment to safeguarding your data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

Information We Collect

In the course of providing our bathroom design and installation services, we collect and process the following information:

Essential Project Data

  • Property details and specifications
  • Project requirements and technical specifications
  • Site survey documentation
  • Building control and compliance documentation

Personal Information

  • Name and contact details
  • Property address and access information
  • Payment and invoicing details
  • Project correspondence and documentation

Purpose of Data Collection

We process your personal information specifically for:

  • Providing accurate project quotations
  • Conducting detailed site surveys
  • Managing project delivery and installation
  • Ensuring compliance with building regulations
  • Processing payments and maintaining financial records
  • Coordinating with relevant trade professionals
  • Maintaining warranty records

Legal Basis for Processing

We process your data under the following legal bases:

  • Contract fulfilment for renovation services
  • Legal obligations under UK building regulations
  • Legitimate business interests for project management
  • Explicit consent for marketing communications

Data Retention

We maintain client records according to the following schedule:

  • Project documentation: 6 years from completion (as per UK construction industry standards)
  • Financial records: 7 years (as required by HMRC)
  • Building control documentation: 15 years
  • Warranty-related information: Duration of warranty period

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Withdraw consent for marketing communications
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Secure project management systems
  • Encrypted digital storage
  • Restricted access protocols
  • Regular staff data protection training
  • Secure disposal of obsolete records

Marketing and Testimonials

We only use client testimonials and project photographs with explicit written consent. You may withdraw this consent at any time by contacting our data protection representative.

Contact Information

For any privacy-related queries or to exercise your rights, please contact:

Data Protection Representative
Pristine Bathrooms
Email: Hello@pristinebathrooms.co.uk

Policy Updates

We review this policy annually and update it as necessary to reflect changes in our services or regulatory requirements. Significant changes will be communicated directly to active clients.

Complaints

If you have concerns about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk