Last Updated: January 2025
Our Commitment to Data Protection
At Pristine Bathrooms, we understand the importance of protecting your personal information while delivering exceptional bathroom renovation services across the UK. This privacy policy outlines our commitment to safeguarding your data in accordance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.
Information We Collect
In the course of providing our bathroom design and installation services, we collect and process the following information:
Essential Project Data
- Property details and specifications
- Project requirements and technical specifications
- Site survey documentation
- Building control and compliance documentation
Personal Information
- Name and contact details
- Property address and access information
- Payment and invoicing details
- Project correspondence and documentation
Purpose of Data Collection
We process your personal information specifically for:
- Providing accurate project quotations
- Conducting detailed site surveys
- Managing project delivery and installation
- Ensuring compliance with building regulations
- Processing payments and maintaining financial records
- Coordinating with relevant trade professionals
- Maintaining warranty records
Legal Basis for Processing
We process your data under the following legal bases:
- Contract fulfilment for renovation services
- Legal obligations under UK building regulations
- Legitimate business interests for project management
- Explicit consent for marketing communications
Data Retention
We maintain client records according to the following schedule:
- Project documentation: 6 years from completion (as per UK construction industry standards)
- Financial records: 7 years (as required by HMRC)
- Building control documentation: 15 years
- Warranty-related information: Duration of warranty period
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Data Security
We implement appropriate technical and organisational measures to protect your information, including:
- Secure project management systems
- Encrypted digital storage
- Restricted access protocols
- Regular staff data protection training
- Secure disposal of obsolete records
Marketing and Testimonials
We only use client testimonials and project photographs with explicit written consent. You may withdraw this consent at any time by contacting our data protection representative.
Contact Information
For any privacy-related queries or to exercise your rights, please contact:
Data Protection Representative
Pristine Bathrooms
Email: Hello@pristinebathrooms.co.uk
Policy Updates
We review this policy annually and update it as necessary to reflect changes in our services or regulatory requirements. Significant changes will be communicated directly to active clients.
Complaints
If you have concerns about how we handle your data, please contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
www.ico.org.uk