1. General Terms of Service
1.1 Definitions
In these Terms and Conditions:
- “The Company” refers to Pristine Bathrooms
- “The Client” refers to the individual or entity requesting services
- “The Services” refers to bathroom design, installation, and renovation works
- “The Property” refers to the installation address
- “The Contract” refers to the agreed scope of works between The Company and The Client
1.2 Application
These terms and conditions govern all transactions between The Company and The Client, including website usage, quotation processes, and service delivery across all UK regions.
2. Website Usage
2.1 Intellectual Property
All content, designs, and materials presented on www.pristinebathrooms.com remain the exclusive property of Pristine Bathrooms. Usage is permitted for personal reference only.
2.2 Accuracy of Information
While we maintain high standards of accuracy, all information provided on our website, including pricing guides and product specifications, is subject to verification during the formal quotation process.
3. Quotation Process
3.1 Initial Quotations
- All quotations generated through our online system are estimates only
- Final pricing is subject to a comprehensive site survey
- Quotations remain valid for 30 days from issue
- Material costs are subject to market fluctuations
3.2 Site Surveys
- Professional site survey required before final quotation
- Survey findings may necessitate revision of initial estimates
- Additional works identified during survey will be detailed separately
- Building regulation compliance assessment included
4. Contract Formation
4.1 Acceptance
- Contracts are formed upon written acceptance of our final quotation
- Deposit payment confirms acceptance of these terms
- Project commencement dates subject to resource availability
- Building control notifications arranged where applicable
5. Payment Terms
5.1 Payment Schedule
- 25% deposit upon contract acceptance
- 45% stage payment at first-fix completion
- 25% stage payment at second-fix completion
- 5% retention for snagging completion
5.2 Property Rights
- All materials, fixtures, and fittings remain the property of Pristine Bathrooms until full payment received
- Right to recover unpaid materials retained
- Interest charged on overdue payments at 4% above Bank of England base rate
6. Project Execution
6.1 Timeline
- Project timelines provided are estimates
- Force majeure conditions may affect completion dates
- Client delays may impact project scheduling
- Building control inspection requirements considered
6.2 Variations
- All variations must be agreed in writing
- Additional costs calculated at current industry rates
- Impact on project timeline assessed before approval
- Building regulation compliance maintained
7. Warranties and Guarantees
7.1 Workmanship
- 12-month workmanship guarantee provided
- Manufacturer warranties passed to client
- Guarantee void if third-party modifications made
- Regular maintenance required per manufacturer specifications
7.2 Materials
- All materials comply with British Standards
- CE/UKCA marked products used where applicable
- Water Regulations Advisory Scheme (WRAS) approved products
- Environmental Product Declarations available on request
8. Cancellation and Termination
8.1 Cooling-off Period
- 14-day cancellation right for distance contracts
- Bespoke orders exempt from cancellation rights
- Materials ordered cannot be returned
- Reasonable costs deducted from refunds
9. Liability and Insurance
9.1 Insurance Coverage
- £5,000,000 Public Liability Insurance maintained
- Professional Indemnity Insurance in place
- Contractors All Risks Insurance during works
- Employee liability coverage as required by law
10. Dispute Resolution
10.1 Process
- Initial resolution attempted through direct negotiation
- Mediation through industry scheme if required
- Construction Industry Council arbitration available
- Legal proceedings as last resort
11. Privacy and Data Protection
11.1 Data Usage
- GDPR compliance maintained
- Data retained per regulatory requirements
- Information shared with relevant contractors only
- Subject access requests processed within 30 days
12. Governing Law
These terms are governed by English Law and subject to the jurisdiction of English Courts.